This article contains affiliate links. If you sign up for HubSpot through these links, we may earn a commission at no additional cost to you.
HubSpot Service Hub, Gainsight, ChurnZero, Vitally, Totango, Planhat, and ClientSuccess are among the best customer health score software platforms for businesses looking to reduce churn, improve retention, and strengthen customer success programs.
As subscription-based business models continue to grow, customer retention has become just as important as customer acquisition. Customer health score software helps organizations monitor account engagement, identify churn risks, and proactively support customers before issues lead to cancellations.
According to Bain & Company, increasing customer retention rates by as little as 5% can significantly increase profits, making customer health monitoring an important part of long-term growth strategies.
The best platforms combine customer success workflows, CRM software, automation, analytics, and customer support insights to provide a complete view of account health. Businesses can use these insights to improve customer satisfaction, increase renewals, and grow lifetime value.
For organizations that want customer success management, CRM software, customer support, and reporting within a single platform, HubSpot Service Hub remains one of the most comprehensive solutions available.
Quick Rundown: Best Customer Health Score Software
• HubSpot Service Hub — Best overall customer health score software for growing businesses
• Gainsight — Best enterprise customer success platform
• ChurnZero — Best for SaaS customer retention
• Vitally — Best for product-led growth companies
• Totango — Best for customer success automation
• Planhat — Best for revenue-focused customer success teams
• ClientSuccess — Best for mid-sized customer success teams
Best Customer Health Score Software Compared
1. HubSpot Service Hub — Best Customer Health Score Software for Growing Businesses
HubSpot Service Hub combines customer success tools, customer support, CRM software, automation, and reporting within a single platform. Businesses can monitor customer interactions, support activity, feedback, and account engagement without relying on disconnected systems.
One of HubSpot's biggest advantages is its connection to HubSpot CRM. Customer success teams can view support tickets, contact records, sales history, and customer communications from a unified customer profile. This helps teams identify potential churn risks while improving collaboration across departments.
Businesses already using HubSpot Marketing Hub or HubSpot Sales Hub may benefit from keeping customer success, sales, and marketing data connected within the same platform. This creates a more complete customer view and supports loop marketing initiatives.
Many businesses find that stronger customer retention starts with better customer relationship management practices, especially as customer success teams become more involved in long-term account growth.
Key Customer Health Features
• Customer health scoring
• Help Desk and ticketing
• Customer feedback surveys
• Customer success workspaces
• Automation workflows
• Reporting dashboards
Real-World Use Case
A SaaS company tracks support ticket volume, customer feedback scores, product adoption, and engagement activity using HubSpot Service Hub. When a customer's health score declines, the customer success team receives an automated alert and proactively schedules an outreach call.
According to HubSpot's State of Service Report, customer expectations continue to rise, with many customers expecting personalized experiences and faster issue resolution. This makes proactive support and early churn-risk identification increasingly important for customer retention strategies.
Best For
Growing SaaS companies, agencies, subscription businesses, and organizations already using HubSpot CRM.
Potential Drawback
Businesses requiring highly specialized customer success workflows may prefer dedicated platforms such as Gainsight.
Ready to start tracking customer health? Try HubSpot Service Hub for free.
2. Gainsight — Best Enterprise Customer Success Platform
Gainsight is one of the most widely recognized customer success platforms for enterprise organizations. The software helps teams monitor customer health, automate success plans, and manage large customer portfolios.
The platform is designed to help organizations reduce churn while identifying expansion opportunities through customer success programs. Many enterprises use Gainsight to standardize customer success processes across multiple teams, regions, and product lines while maintaining visibility into account health and renewal risks.
Key Customer Health Features
• Advanced health scoring
• Customer journey tracking
• Success plans
• Renewal management
• Expansion opportunity tracking
Real-World Use Case
A software company with thousands of customers uses Gainsight to monitor account health across multiple product lines and identify customers at risk of non-renewal.
Best For
Enterprise customer success teams and large SaaS organizations.
Potential Drawback
The platform may be more complex and expensive than necessary for smaller businesses.
3. ChurnZero — Best for SaaS Customer Retention
ChurnZero focuses specifically on helping SaaS companies reduce churn and improve customer retention. The platform tracks customer engagement and identifies accounts showing signs of declining health.
Many subscription businesses use ChurnZero to improve renewals and increase customer lifetime value. Its customer success tools help teams monitor product adoption, customer activity, and engagement trends so they can proactively intervene before retention issues become larger problems.
Retention efforts are often most effective when combined with proven strategies for increasing customer retention and strengthening long-term customer relationships.
Key Customer Health Features
• Real-time health scores
• Churn risk alerts
• Customer segmentation
• Automated playbooks
• Product usage tracking
Real-World Use Case
A SaaS company uses ChurnZero to identify customers with declining product usage and automatically trigger outreach campaigns before renewal periods.
Best For
SaaS businesses with recurring revenue models.
Potential Drawback
The platform focuses heavily on customer success and may require integrations for broader CRM functionality.
4. Vitally — Best for Product-Led Growth Companies
Vitally is a customer success platform built for product-led growth organizations. The platform combines customer data, health scores, and workflow automation to help teams improve retention.
Its focus on product engagement makes it particularly useful for software companies with self-service onboarding models. Customer success teams can use product usage insights to identify adoption challenges, uncover expansion opportunities, and prioritize outreach based on customer behavior.
Key Customer Health Features
• Product usage monitoring
• Customer health scoring
• Automated workflows
• Success playbooks
• Customer segmentation
Real-World Use Case
A product-led SaaS company tracks feature adoption and customer engagement inside Vitally to identify expansion opportunities and reduce churn.
Best For
Product-led growth businesses and software companies.
Potential Drawback
Businesses without product usage data may not fully benefit from its capabilities.
5. Totango — Best for Customer Success Automation
Totango helps customer success teams automate customer engagement and health monitoring processes. The platform focuses on simplifying customer success operations while improving scalability.
Organizations often use Totango to create automated workflows that support customer onboarding, adoption, and retention efforts. This allows teams to deliver more consistent customer experiences while reducing the manual work associated with managing large customer bases.
Key Customer Health Features
• Customer health scores
• Success campaigns
• Automated customer journeys
• Segmentation tools
• Churn monitoring
Real-World Use Case
A subscription software provider uses Totango to automate onboarding programs and identify customers requiring additional support.
Best For
Customer success teams seeking workflow automation.
Potential Drawback
Advanced reporting capabilities may not match enterprise-focused competitors.
6. Planhat — Best for Revenue-Focused Customer Success Teams
Planhat combines customer success management with revenue growth tracking. The platform helps teams monitor customer health while identifying upsell and expansion opportunities.
This approach makes Planhat popular among businesses focused on both retention and account growth. By combining customer success metrics with revenue insights, teams can prioritize accounts that are most likely to renew, expand, or require proactive support.
Key Customer Health Features
• Customer health monitoring
• Revenue forecasting
• Customer segmentation
• Renewal tracking
• Expansion opportunity management
Real-World Use Case
A B2B software company uses Planhat to identify healthy accounts that are likely candidates for upgrades and expansion purchases.
Best For
Revenue-focused customer success teams.
Potential Drawback
Some teams may find the platform more focused on revenue growth than support operations.
7. ClientSuccess — Best for Mid-Sized Customer Success Teams
ClientSuccess helps organizations monitor customer health and improve retention through structured customer success processes. The platform offers a balance between functionality and ease of use.
Many mid-sized companies choose ClientSuccess because it provides core customer success features without the complexity of larger enterprise platforms. Teams can track account health, manage renewals, and monitor customer engagement through a straightforward interface that is easier to implement and maintain.
Key Customer Health Features
• Health score tracking
• Customer success planning
• Renewal management
• Risk monitoring
• Customer engagement tracking
Real-World Use Case
A growing technology company uses ClientSuccess to monitor customer relationships and identify accounts requiring proactive engagement before renewal periods.
Best For
Mid-sized customer success teams.
Potential Drawback
The platform offers fewer advanced capabilities than enterprise-focused solutions.
Customer Health Score Software Comparison Table
Customer Health Score Software Comparison Table
| Feature | HubSpot Service Hub | Gainsight | ChurnZero | Vitally | Totango |
|---|---|---|---|---|---|
| CRM Integration | Excellent | Strong | Strong | Strong | Strong |
| Customer Health Scores | Yes | Advanced | Advanced | Advanced | Advanced |
| Churn Risk Alerts | Yes | Yes | Yes | Yes | Yes |
| Customer Success Automation | Strong | Excellent | Excellent | Strong | Strong |
| Customer Support Tools | Excellent | Limited | Limited | Limited | Limited |
| Reporting Dashboards | Excellent | Advanced | Strong | Strong | Strong |
| Best For | Growing businesses | Enterprise CS | SaaS retention | PLG companies | CS automation |
Who Should Use Each Tool?
If you're looking for a platform that combines customer health tracking, CRM software, customer support, and reporting in one place, HubSpot Service Hub is a strong choice. It's particularly well-suited for growing businesses that want to avoid managing multiple disconnected tools.
Gainsight is worth considering if you run a large customer success operation and need advanced enterprise-level capabilities for managing customer relationships at scale.
If your biggest concern is reducing churn in a SaaS business, ChurnZero was built specifically for that purpose and offers features designed around customer retention and engagement.
Vitally is a good fit for product-led growth companies that want to use product usage data and customer behavior insights to drive retention and expansion opportunities.
Totango makes sense for teams that want to automate more of their customer success processes, from onboarding to ongoing engagement and retention programs.
Planhat is ideal for businesses that view customer success as a revenue driver and want to identify upsell, cross-sell, and expansion opportunities alongside retention efforts.
ClientSuccess is a solid option for growing customer success teams that need core health scoring and retention features without the complexity often found in enterprise platforms.
How to Choose the Best Customer Health Score Software
1. Decide Between CRM-Based and Dedicated Customer Success Platforms
Some businesses prefer an all-in-one platform like HubSpot Service Hub, while others require dedicated customer success software such as Gainsight or ChurnZero.
2. Evaluate Customer Health Score Capabilities
Look for customizable health scores that combine support activity, engagement metrics, product usage, and customer feedback.
3. Consider Churn Prediction Features
The best platforms provide alerts and risk indicators that help teams intervene before customers leave.
4. Look for Automation Features
Automation can help customer success teams scale onboarding, adoption, renewal, and retention efforts.
5. Plan for Long-Term Scalability
Choose software that can support your organization as customer volumes and success programs grow.
Businesses evaluating customer success platforms often prioritize integrations because connected systems make it easier to combine customer health data, support activity, and CRM records in one place.
FAQ
What is customer health score software?
Customer health score software helps businesses measure customer engagement, satisfaction, product adoption, and support activity to identify healthy accounts and customers at risk of churn.
Why Do Growing Businesses Choose HubSpot Service Hub for Customer Health Monitoring?
Growing businesses often choose HubSpot Service Hub because it combines customer health monitoring, CRM software, customer support, automation, and reporting within a single platform. Unlike many dedicated customer success tools, HubSpot connects customer health data with sales, marketing, and support interactions, giving teams a complete view of the customer journey. This unified approach helps organizations identify churn risks earlier, improve customer retention, and scale customer success programs without adding multiple disconnected systems.
How does HubSpot compare to Gainsight?
HubSpot combines customer success, CRM software, customer support, and reporting in one platform, while Gainsight focuses primarily on advanced enterprise customer success management.
Can HubSpot track customer health scores?
Yes. HubSpot Service Hub includes customer health scoring capabilities that help teams monitor account health and identify churn risks.
What is the best customer health score software for SaaS companies?
ChurnZero, Gainsight, and HubSpot Service Hub are popular choices for SaaS companies because they help monitor customer engagement, improve retention, and support renewal efforts.
How can customer health scores reduce churn?
Health scores reduce churn by helping customer success teams identify declining engagement, lower product usage, increased support requests, or other warning signs before customers cancel. Early intervention allows teams to address issues, improve adoption, and strengthen customer relationships before renewal periods.
What should businesses look for in customer health score software?
Businesses should look for software that provides customizable health scores, churn risk monitoring, customer segmentation, automation capabilities, reporting dashboards, and CRM integration. The right platform should help customer success teams identify at-risk accounts early, measure customer engagement, and scale retention efforts as the business grows. Organizations should also consider how well the software integrates with existing sales, marketing, and customer support systems.
Final Verdict
Each customer health score platform serves a different purpose. Gainsight excels at enterprise customer success management, ChurnZero specializes in SaaS retention, and Vitally supports product-led growth companies.
For businesses seeking a unified platform, HubSpot Service Hub stands out because it combines customer health monitoring, CRM software, customer support, automation, and reporting within a single ecosystem.
If your goal is to improve retention, reduce churn, and gain better visibility into customer relationships, HubSpot Service Hub remains one of the strongest customer health score software solutions available in 2026.
Try HubSpot Service Hub for free and start tracking customer health more effectively today.
